FAQS
How can I contact RelaxNect?
You can reach us via email at info@relaxnect.com. Our customer service team will promptly assist you with any inquiries or assistance you may need.
Do you ship worldwide?
Yes, we ship our products worldwide.
Where do you ship from?
We ship from our warehouse located in Hong Kong.
Can I change or cancel my order?
Due to our quick processing times, changes or cancellations must be requested within 12 hours of placing your order. Requests made after this window will not be accommodated. However, once you receive your order, it can be returned for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal payments.
When will my order be processed?
Orders are typically processed within 1-3 business days from the order date, excluding weekends and holidays. Please note that orders are shipped the day after processing.
How long will it take to receive my order?
Shipping times vary but due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If your order doesn't arrive within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Prices displayed on our site are tax-free. However, you may be responsible for duties and taxes imposed by your local customs office upon receiving your order.
How do I return an item?
Please contact us at info@relaxnect.com for assistance with returns.
What if the item(s) I received are defective/incorrect/damaged?
If you receive defective, incorrect, or damaged items, please contact us immediately with your order number and relevant photographs. We will work to resolve the issue as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original form of payment within 7-10 business days of receiving the returned item or cancellation request. If you haven't received your refund, we recommend contacting your bank or credit card company for further assistance.